#20 Mark Eydman – Customer Follow Up

Are you brave enough to ask your customers for the feedback you need, to boost customer loyalty and drive business growth? This week, Carl talks to Mark Eydman, Managing Director of Six Pillars Consulting Ltd. Mark explains how by asking customers three key questions – listening carefully – and and acting on the responses, can give you:

  • an urgent action list of things to fix
  • a list of all the positives to protect and promote, and
  • define your improvement agenda for the next 12-18 months.


  • Mark Sanders

    May 10, 2017 at 10:12 Reply

    Great insight on customer loyalty, thanks for sharing.

    • carlbenfield

      May 10, 2017 at 10:39 Reply

      Thanks for your comment Mark. Please let us know if there are particular subjects you would like us to cover, and how we can improve the offering of Twentisphere generally.

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