#20 Mark Eydman – Customer Follow Up
Are you brave enough to ask your customers for the feedback you need, to boost customer loyalty and drive business growth? This week, Carl talks to Mark Eydman, Managing Director of Six Pillars Consulting Ltd. Mark explains how by asking customers three key questions – listening carefully – and and acting on the responses, can give you:
- an urgent action list of things to fix
- a list of all the positives to protect and promote, and
- define your improvement agenda for the next 12-18 months.