#21 Dean Jackson – Customer Follow Up

What if #aftersales follow up meant going way above and beyond standard customer service tasks, like responding to feedback on social media, offering product warranties – and managing exchanges and returns?

What if ‘customer care’ meant a deeper commitment to your customer – to help them be the best they can be? What if that led you to you to build experiences and a community around them, which enable them to challenge themselves – and enable you to continue to support their dreams?

In this week’s podcast, we talk to Dean Jackson, founder and owner of Derby based HUUB Design – a sports clothing company that specialises in Triathlon wetsuits and clothing.
“I want to become an integral part of their world. To be a friend to them. It’s not a distance transactional relationship I want. I want more than that.” Dean Jackson

 

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